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Terms of Service

The contract that governs your use of Qace Homes.

Last updated: 28 April 2026.

These Terms of Service ("Terms") govern your use of the Qace Homes property-management software platform (the "Service"), operated by Qace Homes ("we", "us", "our"). By creating an account, accepting an invitation, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms incorporate by reference our Privacy Policy and Cookie Policy.

1. Eligibility and accounts

You may use the Service only if you are at least 18 years old and able to enter into a binding contract under the laws of Nigeria, South Africa, or your jurisdiction of residence. If you create an account on behalf of a business, you represent that you have the authority to bind that business to these Terms.

You are responsible for keeping your password and access credentials confidential. You are responsible for all activity under your account, except activity caused by our breach of these Terms or our security obligations. Notify us immediately at security@qacehomes.com if you suspect unauthorised use of your account.

2. Workspaces, roles, and your data

A "Workspace" is the organisational tenant of the Service — typically a property-management business, a landlord, or an owner-operator. Within a Workspace, members have one of the documented roles (Owner, Admin, Manager, Member, etc.) which determines their permissions.

If you are a Workspace administrator, you are the data controller for the information you upload (property, lease, tenant, owner, vendor, and financial records). You confirm that you have the lawful basis to upload it and that your processing complies with the Nigeria Data Protection Act 2023 and (where applicable) South Africa's POPIA.

If you are a tenant, owner, or vendor invited into a Workspace, your interaction with the Service is governed by the Workspace's instructions. Address rights of access, correction, or deletion to the Workspace.

Qace Homes acts as data processor ("operator" under POPIA) for Workspace data. We process Workspace data only as described in the Privacy Policy and as necessary to provide the Service.

3. Acceptable use

You will not, and will not permit anyone using your account to:

  • use the Service in violation of any applicable law (including data-protection, anti-money-laundering, sanctions, and tenancy laws of Nigeria and South Africa);
  • upload information you do not have the right to upload, or without an applicable lawful basis;
  • send unsolicited bulk messages, spam, or harassment through any feature of the Service;
  • attempt to access another Workspace's data, or attempt to bypass authentication, authorisation, rate limits, or audit controls;
  • reverse engineer, decompile, or attempt to extract source code from the Service except to the extent that applicable law expressly permits;
  • introduce malware, scraping bots, or automated traffic that we have not authorised;
  • use the Service to impersonate any person or to misrepresent your relationship with any organisation;
  • use the Service to host content that is unlawful, defamatory, fraudulent, or that infringes the intellectual-property rights of another.

We may suspend or terminate access for any account that we reasonably believe is in breach.

4. Fees, billing, and trials

Paid plans are billed monthly or annually in advance, in the currency selected at sign-up. Fees are exclusive of VAT and any other applicable taxes; we add such taxes at the rate prescribed by law (currently 7.5% Nigeria VAT, 15% South Africa VAT — subject to change by statute).

A free trial may be offered on paid plans. If you do not cancel before the trial ends, your plan converts to a paid subscription at the published rate.

You authorise us to charge the payment method on file for renewals. If a charge fails, we will retry within 14 days; if recovery fails, we may suspend the Workspace until payment is made.

You may cancel a paid subscription at any time from the Settings page. Cancellation prevents renewal at the next billing date. We do not refund the unused portion of a current billing period except where required by law.

The Service includes features that publish information to public URLs ("Public Surfaces") — for example, public portfolio pages, application links, viewing-booking links, vendor-acceptance links, and signature links. Workspace administrators are solely responsible for the content they choose to make public, and for revoking links promptly when access should be withdrawn.

Public visitors who interact with these surfaces are subject to the Privacy Policy. We do not display advertising on Public Surfaces.

6. Payments processing

Where the Service is used to record or match incoming bank-transfer payments, the Workspace remains responsible for the legal, tax, and reconciliation correctness of those records. We provide the tooling; we do not operate as a payment processor or as a financial-services provider, and we do not hold customer funds. Where, in future, third-party payment processors are integrated, those processors will operate under their own terms and your use of them is subject to their own agreements.

7. Intellectual property

The Service, including its source code, design, branding, and content authored by Qace Homes, is and remains our property and that of our licensors. These Terms grant you a non-exclusive, non-transferable, revocable licence to access and use the Service for the duration of your subscription, in accordance with these Terms.

You retain all rights to data you upload. By uploading data, you grant us a worldwide, royalty-free licence to host, process, transmit, and display that data solely as necessary to provide the Service.

If you submit feedback or suggestions, we may use them without restriction or obligation to you.

8. Confidentiality

Each party will protect the other's confidential information using a standard of care no less than that which it uses for its own confidential information of similar sensitivity, and in no event less than reasonable care.

9. Warranties and disclaimer

We will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure against every threat, that defects will be corrected, or that the Service will meet your business requirements. You are responsible for evaluating fitness for your use case and for backing up critical data.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, or business interruption, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.

Our aggregate liability for all claims arising out of or related to these Terms or the Service in any 12-month period is capped at the amount of fees paid by you to us in the 12 months immediately preceding the event giving rise to the liability, or, if no fees have been paid, the equivalent of US$100.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

11. Indemnification

You will indemnify and hold us harmless from any claim, loss, or expense (including reasonable legal fees) arising from (a) your breach of these Terms, (b) your violation of any law in your use of the Service, (c) the data you upload, or (d) your use of a Public Surface in a manner inconsistent with applicable law.

12. Termination

You may terminate your account at any time. We may suspend or terminate your account immediately if you materially breach these Terms or use the Service in a way that creates legal, regulatory, or security risk for us or our other users.

On termination, your access ends. We will retain your data in line with the retention schedule in the Privacy Policy and applicable law. You may export Workspace data at any time before termination from the Settings page.

Sections that by their nature should survive (intellectual property, confidentiality, disclaimer, limitation of liability, indemnification, governing law, dispute resolution) survive termination.

13. Governing law and dispute resolution

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. The courts of Lagos, Nigeria have exclusive jurisdiction over any dispute arising out of or related to these Terms, except that either party may seek interim injunctive relief in any court of competent jurisdiction.

Where you are based in South Africa and a South-African court would otherwise have mandatory jurisdiction, the courts of the Western Cape have exclusive jurisdiction in the alternative, and the laws of South Africa apply to the extent of any unavoidable conflict.

14. Changes to these Terms

We may revise these Terms. The "Last updated" date at the top reflects the most recent change. For material changes, we will give you reasonable notice through the Service. Your continued use after the effective date of a change constitutes acceptance.

15. Notices

Notices to us must be sent to legal@qacehomes.com. Notices to you may be sent to the contact email associated with your account or posted in the Service.

16. Severability and assignment

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. You may not assign these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of substantially all of our assets.

17. Entire agreement

These Terms (together with the Privacy Policy and Cookie Policy) constitute the entire agreement between you and Qace Homes regarding the Service, and supersede any prior agreements on the same subject matter.

Contact

Questions about these Terms? Contact us at legal@qacehomes.com.